CRITERIA

• The staff member who makes exceptional contributions and exceeds expectations in providing compassionate service to our families and guests.
• Provides outstanding service at a consistently high level in working and communicating with families, guests, and staff.
• Advocates for improvements that enhance family satisfaction.
• Consistently finds a way to say "YES" to family and guest requests.
• Serves as a role model through positive interactions with families and guests.
• Encourages teamwork and unity with staff.
• Makes personal sacrifice to help others.